I'm afraid you're just going to have to learn to be the most gentlest of people, Gaz. The forum Maintenance and Repair division is, ah...a little short-staffed.
Willow looks great, congrats! Poor old Kim seems once again nonplussed, though...
I think Kim gets a little overwhelmed quite easy, then she retreats into distrust mode. I think they'll get along a lot better once their story begins.. But before all that, I need to sort Willows hair. Tomorrow I'll start on the "What Wig?" video!
