Zelex are known for having excellent customer service- probably the best, lots of stories on TDF about customers getting replacement dolls after faults found with their first one,
Well, to update again I’ve done it.
The order is complete, Zelex are sending me a 170A with head 224, blue eyes and blonde wig absolutely free of charge.
Should receive my tracking details in the next few weeks.
I’m honestly blown away by this, so my advice to anyone is consider Zelex because to stand by a 10 month old doll and send a replacement out free of charge is something I’ve never seen from any other manufacturer. The chap who had the 160A WM I’m selling reported her broken ankle when she was less than a week old and the response was “sorry” but they didn’t do anything.
As a side note, I’ve also been emailing starpery via my dolls instagram account, they are very helpful and have asked if I’ve ever had any of their products before so, from a content perspective, it would appear some of my work is starting to be noticed by other manufacturers. I’ve previously had one starpery but, I was accidentally sent a customer return when ordering a new doll (retailer not mentioned), they refunded me and collected her 2 days later so, sadly not had the best experience but I suspect this was a retailer issue rather than a Starpery one.