Human accounts may reply to this thread, the more information the better!
You can't go wrong if you use the TDF approved vendor list (but best to pick a local vendor who knows your local import laws):
The Doll Forum - Doll Vendors
If you have an issue with one of those vendors, you can raise it with TDF management who will help you out.
Personally, I have bought dolls from all the vendors below, and I've always had good service:
Except for Lucid Toys, all of these are on the TDF vendor list.
My favourite vendor is Phil @
The Doll House UK. Phil is great because he's a doll guy himself. And if anything goes wrong he will always sort you out right. Also he's pretty much always there on chat to help you out. And Phil is a nice guy too. If you cannot see the doll you are interested in on Phil's website, chances are that Phil can still get it for you.
Cloud Climax are very good, but my 2 dolls from them were very slow to arrive. I think this is maybe due to them having their own shipment from China. I'm not sure if they have to wait for the shipment container to be full before they ship to the UK.
Silicone Lovers arguably have the nicest website. It's almost too nice it's addictive. I have bought a few dolls from them.
My Robot Doll are a Belgian doll vendor (I'm in the UK.) I used them for an Elsa Babe because at the time I didn't see any UK vendors doing Elsa Babe (I could have asked Phil.) And they were very good.
I've bought a few dolls from
Lucid. I like Lucid and it also helps that they are less than an hour's drive from me, so I can collect dolls from their warehouse. They don't do bespoke dolls though (and I like the weird and wonderful) which is why I've only bought 3 dolls from them.
There are massive advantages to Lucid's having in-stock dolls and next day delivery (none of that angst you get waiting for your doll to arrive from China.) On another forum (not sure if this still happens as I haven't visited for ages) certain members do like to stick the boot into Lucid from time to time, and that is very unfair, especially when the people with the most venom towards Lucid often have never bought a product from Lucid in their life.